Contact Us

Let’s Talk

Welcome to VELORA. Whether you have a product question or need help with an order, use the form below to tell us what you need. A few relevant details will help us understand your enquiry.

Send Us a Message

Enter your full name and email address. Begin your message with a short subject, such as “Product question” or “Order enquiry.” If your enquiry relates to an order, include your order number if available.

What to Include

Orders & Payments

Include your order number, the email address used at checkout and a brief description of your question. For payment enquiries, describe the issue or error message without sharing payment card numbers, bank credentials or security codes.

Shipping & Tracking

Include your order number and any tracking reference already provided. If you are asking about delivery before ordering, tell us which product and destination country or region you are considering.

Returns & Refunds

Include your order number, the item concerned and the reason for your request. Ask for confirmation of the applicable terms and return instructions before sending anything back.

Product Questions & Item Issues

For a product question, include its name or page link. If an item arrives damaged or incorrect, describe the issue, retain the packaging and keep clear photographs available for follow-up.

Protect Your Information

Please do not include passwords, full payment card details or other sensitive financial information. Share only the details needed to explain your enquiry.

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