DRAFT — NOT FINAL TERMS. [REQUIRES CONFIRMATION]: Complete the business and legal reviews identified below before publication or accepting orders.
VELORA | Discover More. Live Better.
1. Introduction and Business Identity
VELORA is an international online retail brand operated by CONG TY TNHH Dao Thong Phat, business registration number 2401063681, located in Bac Ninh Province, Vietnam. The terms “we”, “us” and “our” refer to this operator trading as VELORA. Our store uses Shopify as its ecommerce platform. Sales through our store are made with VELORA, not Shopify.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service”) describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
These Terms of Service do not limit any rights you may have under applicable consumer protection laws or any other non-waivable statutory rights.
2. Eligibility and Use of the Website
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information. You are solely responsible for maintaining the security of your account credentials and for all of your account activity.
You may access and use the Services for lawful purposes only. You must not transmit malicious code, impersonate others, infringe intellectual property rights, collect others’ personal information without authorization or interfere with the security or operation of the Services.
[REQUIRES CONFIRMATION]: Review eligibility wording and the account features actually offered before publication.
3. Products, Descriptions and Availability
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.
Nothing in these Terms limits any rights you may have under applicable consumer protection laws or other laws that cannot be waived by contract. If any part of these Terms conflicts with those rights, those rights will apply.
[REQUIRES CONFIRMATION]: Verify each product’s descriptions, availability, restrictions and required disclosures before offering it for sale.
4. Prices, Currencies, Taxes and Payment
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You represent and warrant that you are authorized to use the payment method you provide and that the information you provide for such payment method is true, correct and complete.
[REQUIRES CONFIRMATION]: Confirm customer-facing currencies, available payment methods and providers, payment authorization and capture timing, tax inclusion and the presentation of all payable charges before publication. This draft does not promise any particular payment method or currency. Check the currency, order total and charges displayed before submitting an order; contact dangelohammes@gmail.com if anything is unclear.
5. Orders, Acceptance and Cancellation
When you place an order, you are making an offer to purchase. Please review your order carefully before submitting it.
[REQUIRES CONFIRMATION]: Define the actual order-acceptance event, distinguish an automated receipt acknowledgement from acceptance, and confirm payment timing, grounds for declining orders and how customers are notified. The existing template’s assumption that payment must be processed before acceptance must be verified against the actual checkout process.
For a cancellation request, contact VELORA at dangelohammes@gmail.com with your order details. [REQUIRES CONFIRMATION]: Confirm the operational cancellation procedure, applicable deadlines and arrangements for payments already collected. No guaranteed cancellation window or additional cancellation restriction is established by this draft. Mandatory consumer rights remain unaffected.
6. Shipping, Delivery and Customs Charges
Our estimated order processing time is 1–3 business days. Estimated shipping time is 7–15 business days after dispatch, in addition to processing. Delivery times are estimates, not guaranteed delivery dates. Methods, fulfillment locations and timing may vary by product and destination. Products may be shipped directly to customers by third-party fulfillment partners.
Shipping availability is subject to product availability and destination restrictions. Contact VELORA before ordering if you need confirmation for your destination. This draft does not promise worldwide shipping. Shipping costs may vary by product, destination and available method; review the shipping charge presented for your order before submitting it.
Customs duties, import taxes and related requirements may depend on your destination and order. This draft does not confirm that such charges are included in the order price or assign responsibility across all destinations. Contact VELORA before ordering for clarification and consult your local customs authority for destination-specific requirements.
Contact VELORA about delayed, missing or damaged deliveries. Delivery estimates do not limit mandatory consumer rights.
[REQUIRES CONFIRMATION]: Confirm the destinations actually enabled in markets and shipping zones, rates, product-specific delivery estimates and customs-charge arrangements. Reconcile the separate Shipping Policy’s worldwide-shipping wording with actual launch coverage before publication.
7. Returns, Refunds and Customer Rights
Customers may submit a return request within 14 days after receiving their order. Contact dangelohammes@gmail.com before returning any product. Each request is reviewed individually; submitting a request does not mean it is automatically approved. Do not send any item back until you have received return instructions from VELORA.
For change-of-mind returns, customers pay return shipping where permitted by applicable law. For damaged, defective, incorrect or missing items, contact VELORA with your order details, a description and relevant evidence where appropriate. These cases are reviewed individually and appropriate remedies are provided in accordance with applicable law; change-of-mind shipping costs are not automatically applied to these cases.
VELORA reviews refund requests and explains the applicable remedy, method and next steps for the individual order. No fixed refund review or processing timeframe is promised here. Exchanges and replacements are reviewed individually and are not promised in every case.
This summary does not add product-condition requirements, exclusions, return destinations or refund guarantees to the existing standalone Refund Policy. Mandatory consumer rights, including those applicable in the customer’s country of purchase, remain unaffected.
[REQUIRES CONFIRMATION]: Finalize product-specific eligibility, any lawful exclusions, return-destination arrangements and refund processing details. Confirm which published return/refund policy will apply and ensure all versions match before publication.
8. Intellectual Property
Our Services, including but not limited to all trademarks, brands, text, images, graphics, product reviews, video, and audio are owned by VELORA, its affiliates or licensors and are protected by U.S. and foreign trademark, copyright and other intellectual property laws.
The purchase or delivery of any product does not grant or confer any intellectual property rights, including any patent, copyright, trademark, or other proprietary right, in or to the product, its design, software, or underlying technology. All such rights remain exclusively with VELORA or the original rights holder.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent.
Shopify’s name and logo are trademarks of Shopify. Other third-party names and marks remain the property of their respective owners. [REQUIRES CONFIRMATION]: Verify rights and licenses for all site assets, product images and brand materials; review the template’s intellectual-property wording for the final store.
9. Third-Party Services and Links
The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction.
VELORA is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with VELORA. Contact VELORA for customer return and refund requests.
[REQUIRES CONFIRMATION]: Verify the third-party features actually used and review applicable platform terms and any proposed third-party liability wording, subject to mandatory consumer protections.
10. Limitation of Liability
Nothing in these Terms of Service excludes or limits liability that cannot be excluded or limited under applicable law.
The existing store-level template contains broad warranty disclaimers and limitations of liability. [REQUIRES CONFIRMATION]: Obtain jurisdiction-specific legal review before adopting any such exclusions or limitations for this Vietnam-operated international retail business. No additional monetary liability cap, blanket product-warranty exclusion or waiver of mandatory consumer protections is established by this draft.
11. Privacy and Personal Information
Our privacy policy explains how we may collect, use, and disclose certain personal information from your use of the Services. Because the Services are hosted by Shopify, as you browse and interact with the Services, Shopify collects, uses, processes, and stores personal information about your access to and use of the Services, including information about your transaction.
Information collected when you visit or use the Services, including information collected automatically about your browsing activity, will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy and Shopify’s privacy policy for more details on how we, Shopify, and our partners use your personal information.
[REQUIRES CONFIRMATION]: Verify actual processing, cookies, marketing, privacy controls and international-transfer arrangements and insert the final applicable Privacy Policy link before publication. No claim is made that VELORA does not share customer information.
12. Governing Law and Dispute Resolution
The operator is based in Vietnam. The existing template provides the following starting point for legal review:
“These Terms are governed by the laws of the jurisdiction where VELORA is headquartered or incorporated, without regard to conflict-of-law principles. You and VELORA consent to the jurisdiction and venue of the courts located in that jurisdiction, except where prohibited by applicable law. You and VELORA consent to venue and personal jurisdiction in such courts. Nothing in this section limits any rights you may have to bring claims in your local courts or rely on mandatory laws that apply in your place of residence.”
[REQUIRES CONFIRMATION]: A qualified legal adviser must confirm the final Vietnam governing-law wording, competent court or dispute-resolution forum and any required complaint or alternative dispute-resolution procedures for the intended customer countries. The quoted template is not a finalized jurisdiction clause. This draft does not establish mandatory arbitration, exclusive Vietnam jurisdiction or a waiver of customers’ mandatory local protections. Contact dangelohammes@gmail.com about an order or dispute.
13. Changes to These Terms
You can review the most current version of the Terms of Service at any time on this page. We will notify you of any material changes to these Terms of Service in accordance with applicable law, and such changes will be effective on the date specified in the notice.
[REQUIRES CONFIRMATION]: Confirm the final effective date, notice process and treatment of existing orders before publication. This document remains an unpublished draft.
14. Contact Information
Brand: VELORA
Tagline: Discover More. Live Better.
Legal operator: CONG TY TNHH Dao Thong Phat
Business registration number: 2401063681
Business location: Bac Ninh Province, Vietnam
Support email: dangelohammes@gmail.com
[REQUIRES CONFIRMATION]: Confirm any additional required business-address and public contact disclosures before publication. The business location is not a return address; request return instructions from VELORA before sending an item back.