Thank you for shopping with VELORA. We want to make sure your order reaches you safely and smoothly.
How to Track Your Package
Once your order has been shipped, we will send you a Shipping Confirmation Email. This email will contain:
- Your order number
- The name of the carrier (e.g., USPS, DHL, FedEx)
- A unique tracking number and a direct link to track your package.
Simply click the tracking link in that email to see the real-time status of your delivery. Please allow 24-48 hours after receiving the email for the tracking information to update in the carrier's system.
Can't Find Your Tracking Number?
Please check your Spam or Junk folder first, as automated emails sometimes end up there. If it has been more than 5 business days since you placed your order and you still haven't received a tracking link, please contact us so we can assist you.
Need Help with Your Delivery?
If you have your tracking number but the status hasn't updated for a long time, or if the carrier has marked your package as delivered but you haven't received it, please reach out to our support team. We are here to help!
Contact Customer Support:
Email: lienhe@verlora.io.vn
Please include your Order Number and Tracking Number in your email so we can assist you as quickly as possible. We aim to respond within 24-48 business hours.
Where is my order right now?
If you are already logged into your account on our store, you can also check your order status by visiting the My Account page and viewing your order history.